AI for online shops
AI for online shops: less routine in customer service, more time for your business
Order-status questions, returns, product descriptions in several languages – AI can now reliably prepare or handle much of this. Together we find the task where AI really pays off in your shop, build it in four weeks and then look after it in day-to-day operation.
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Packages
Three steps, clear prices
Free AI check
30 minutes, online
€0
- We look at your shop and your most frequent customer enquiries.
- You learn which task suits AI – and which does not.
- An honest view of effort, running costs and data protection.
Recommended start
Implementation sprint
One AI solution in 4 weeks, fixed price
from €1,490
- One clearly scoped solution, e.g. answers to order-status enquiries.
- Connected to your shop system and your email inbox.
- Tested with real examples from your day-to-day business before going live.
- Handover with documentation and a briefing for your team.
AI operations
Operation, monitoring, improvements
from €99 / month
- Ongoing checks of answer quality and costs.
- Adjustments for new products, questions and processes.
- A short monthly report: what worked, what we improve next.
All prices net plus 19% German VAT. Usage costs for AI models and hosting are stated separately before we start.
Where AI really helps in an online shop
Most shops deal with the same tasks again and again: “Where is my order?”, “How do I send something back?”, new products need descriptions – ideally in English or French as well. This is exactly where AI is strong, provided it works with your real data and has clear limits.
We use AI so that you stay in control: if you wish, a person approves every answer before it goes out. Anything the AI cannot answer reliably goes to your team. And if a task is not worth it, we tell you in the AI check.
Looking for AI outside the shop, for example in the office or in sales? Then our AI agents for businesses (German) are the better fit.
Typical use cases
Answer customer emails automatically
Questions about order status, delivery time or returns are recognised and answered with data from your shop – or prepared as a ready draft for approval.
Product descriptions at scale
Master data, bullet points or supplier details become consistent product descriptions in your tone of voice – for hundreds of items instead of one by one.
Translations for new markets
Product copy, categories and email templates in more languages – with a glossary for your terminology and spot checks.
Returns and complaints
Analyse return reasons, sort complaints by urgency and suggest suitable replies, so nothing gets stuck.
Maintain product data
Fill in missing attributes, assign items to the right category and find duplicates.
Make sense of customer feedback
Summarise reviews and enquiries: which questions keep coming up, where does the shop cause friction?
Data protection and control
GDPR-compliant implementation
We choose providers and settings so that the processing of personal data meets the requirements of the GDPR.
Data processing agreement (DPA)
For processing customer data on your behalf, we sign a data processing agreement with you under Art. 28 GDPR.
European AI providers
We prefer European providers such as Mistral AI from France, and hosting in the EU.
No training on your data
We use paid API access under which your inputs and outputs are contractually not used to train the AI models.
People stay in charge
Approval steps, clear limits for the AI and hand-over to your team whenever an enquiry is unclear.
Process
How it works
AI check
In 30 minutes we go through your most frequent enquiries and processes and look together at where AI pays off.
Concept and fixed price
You receive a written offer with scope, fixed price and running costs.
Sprint (4 weeks)
We build and connect the solution, test it with real examples and brief your team.
Operations
If you wish, we take over monitoring, adjustments and improvements.
Why Rhein Code
Direct line to the developer
You talk to the person who builds your solution – no sales layer in between.
Shop and AI from one source
We build online shops and integrations ourselves and know where AI fits into everyday shop work.
An honest assessment
If AI is not right for a task, we say so – before the offer, not after.
FAQ
Frequently asked questions
Which shop systems do you support?
Will the AI answer my customers without any control?
What does ongoing operation cost?
How quickly can a solution go live?
Do customers need to know that an AI is answering?
What if AI is not worth it for my shop?
Free first consultation
Briefly describe your project – you get an honest assessment and, if you like, a fixed-price offer.